Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Bienvenido al centro de asistencia técnica de Mettodos
Proyecto de Mejora
Propuesta de mejora de sistemas, servicios, telefonía o corrección de una ineficiencia detectada en la infraestructura
Required fields are marked with an asterisk*
{"xsrfToken":"d95167ea7ae69abf76bd6ee942fd15b38ed42626_lout","branding":{"id":"3","key":"hel","name":"Soporte","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de9100","headerLinkHoverBGColor":"#de9100","headerBadgeColor":"#de9100"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Centro de ayuda rápida","sharedPortalName":"Soporte Mettodos","userInitialAnnouncementHeader":"Mettodos","userInitialAnnouncementMessageWiki":"<p>Tu departamento informático externalizado</p>","translations":{"en-US":{"helpCenterTitle":"Centro de ayuda rápida","sharedPortalName":"Soporte Mettodos","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al centro de soporte de Mettodos","sharedPortalName":"Soporte Mettodos","announcementHeader":"Mettodos","announcementMessage":"Tu departamento informático externalizado","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#e4eded","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/408d4500-efcd-47b6-b732-0704ee3bbcb4/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2N2NhODI1MS0yMzQwLTQ0MTItYWNkYS0xODBmOWE0NGRlNDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQwOGQ0NTAwLWVmY2QtNDdiNi1iNzMyLTA3MDRlZTNiYmNiNCI6WyJyZWFkIl19LCJleHAiOjE3NzA4ODIyMzMsIm5iZiI6MTc3MDg4MTYzM30.Gm1SMeyGKZ_6h2TS3KJvharVmVDTnkK0PKkTycWyPdY&client=67ca8251-2340-4412-acda-180f9a44de44&height=300&mode=fit","bannerMediaApiFileId":"408d4500-efcd-47b6-b732-0704ee3bbcb4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"hel","projectId":10002,"serviceDeskId":3,"name":"Soporte","description":"<p>Bienvenido al centro de asistencia técnica de Mettodos</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"10059","name":"Incidencia GRUPO TECSA","descriptionHtml":"","callToAction":"Incidencia GRUPO TECSA","introHtml":"<p>Incidencia GRUPO TECSA</p>","icon":10304,"iconUrl":"https://mettodos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[3],"key":""},{"id":"10014","name":"Incidencia/Consulta via WEB","descriptionHtml":"<p>Detallar usuario, teléfono de contacto y disponibildiad para poder contactar</p>","callToAction":"Incidencia/Consulta via WEB","introHtml":"<p>Informar sobre una Incidencia</p>","icon":10304,"iconUrl":"https://mettodos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[3],"key":""},{"id":"10020","name":"Proyecto de Mejora","descriptionHtml":"","callToAction":"Proyecto de Mejora","introHtml":"<p>Propuesta de mejora de sistemas, servicios, telefonía o corrección de una ineficiencia detectada en la infraestructura</p>","icon":10310,"iconUrl":"https://mettodos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[3],"key":""},{"id":"10016","name":"Solicitar Compra","descriptionHtml":"<p>Detallar usuario, teléfono de contacto y disponibildiad para poder contactar</p>","callToAction":"Solicitar Compra","introHtml":"<p>Solicitud de nuevo equipo, accesorio, dispositivo electrónico, herramienta o aplicación</p>","icon":10311,"iconUrl":"https://mettodos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[3],"key":""},{"id":"10030","name":"Solicitar información sobre precios","descriptionHtml":"","callToAction":"Solicitar información sobre precios","introHtml":"<p>¿Necesitas información sobre los precios de un producto o servicio? Envía una solicitud aquí.</p>","icon":10314,"iconUrl":"https://mettodos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[10014,10016,10020,10030,10059]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SOP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2N2NhODI1MS0yMzQwLTQ0MTItYWNkYS0xODBmOWE0NGRlNDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4ODI4MzMsIm5iZiI6MTc3MDg4MTYzMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.XB7UjZJAdrNo4JtADWBGB2hWVzHN_kHO1vrhHujds0E","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"67ca8251-2340-4412-acda-180f9a44de44","tokenDurationInMins":20}},"reqCreate":{"id":10020,"projectId":10002,"issueType":{"id":"10020","name":"Proyecto de Mejora"},"form":{"name":"Proyecto de Mejora","descriptionHtml":"","callToAction":"Proyecto de Mejora","intro":"<p>Propuesta de mejora de sistemas, servicios, telefonía o corrección de una ineficiencia detectada en la infraestructura</p>","instructions":"","icon":10310,"iconUrl":"https://mettodos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10066","fieldConfigId":"10166","label":"Sociedad","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10144","label":"AUTOSPISA","selected":false,"children":[]},{"value":"10145","label":"DASA","selected":false,"children":[]},{"value":"10199","label":"FYRSA","selected":false,"children":[]},{"value":"10146","label":"Gadir El puerto","selected":false,"children":[]},{"value":"10147","label":"Gadir Jerez","selected":false,"children":[]},{"value":"10149","label":"GYSA Córdoba","selected":false,"children":[]},{"value":"10150","label":"GYSA Jerez","selected":false,"children":[]},{"value":"10151","label":"INAUTO Algeciras","selected":false,"children":[]},{"value":"10152","label":"INAUTO Cádiz","selected":false,"children":[]},{"value":"10153","label":"INAUTO Carrocería","selected":false,"children":[]},{"value":"10154","label":"INAUTO Jerez","selected":false,"children":[]},{"value":"10155","label":"NORAY Algeciras","selected":false,"children":[]},{"value":"10156","label":"NORAY Cádiz","selected":false,"children":[]},{"value":"10157","label":"NORAY Chiclana","selected":false,"children":[]},{"value":"10158","label":"SURAUTO Algeciras","selected":false,"children":[]},{"value":"10159","label":"SURAUTO Jerez","selected":false,"children":[]},{"value":"10160","label":"TECSA Sevilla","selected":false,"children":[]},{"value":"10198","label":"TYSA Camas","selected":false,"children":[]},{"value":"10161","label":"TYSA Córdoba","selected":false,"children":[]},{"value":"10162","label":"TYSA Lucena","selected":false,"children":[]},{"value":"10163","label":"TYSA Sevilla","selected":false,"children":[]},{"value":"10164","label":"TYSA Su Eminencia","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10065","fieldConfigId":"10165","label":"Sociedad Afectada","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10063","fieldConfigId":"10163","label":"Fecha deseada de finalización","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Crítica","selected":false,"children":[]},{"value":"2","label":"Urgente","selected":false,"children":[]},{"value":"3","label":"Normal","selected":false,"children":[]},{"value":"4","label":"Baja","selected":true,"children":[]},{"value":"5","label":"Mínima","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10020","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10020","calendarParams":{"firstDay":0,"date":"2026-02-12T08:33:54+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2N2NhODI1MS0yMzQwLTQ0MTItYWNkYS0xODBmOWE0NGRlNDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4ODI4MzQsIm5iZiI6MTc3MDg4MTYzNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.twzg_cevIslX3rISfLG40umCkJ_2lyGYD7_mVPdMbb4","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"67ca8251-2340-4412-acda-180f9a44de44","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}